L-3 Communications,
L-3 WESCAM, a wholly owned subsidiary of L-3 Communications, announced today the introduction of MX-RAid (Remote Aid), a new service kit for remote diagnostic evaluations of fielded MX-Series EO/IR imaging turrets.
This exclusive capability provides WESCAM's customers immediate access to an in-house factory technician who can diagnose actual system faults from afar. As a result, customer operational availability is increased and, repair-cycle times and overall system support costs are reduced.
“The MX-RAid represents our next key step in ensuring our customers achieve the maximum availability and performance from their systems,” said Rod Till, director of customer service for L-3 WESCAM. “They no longer have to rely solely on the dispatch of available field support representatives to diagnose potential issues, with MX-RAid, the testing can begin immediately.”
The remote diagnostic capability of the MX-RAid is established over a SATCOM modem and it contains a security feature that ensures the location of the turret and end-users remains confidential.
